Get reporting histograms

get

https://app.trengo.com/api/v2/reporting/histograms

This endpoint returns histograms that could be used in charts on reporting systems.

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Query Params

metric

string

required

This specifies the metric that you're trying to get the histogram for. Accepted metrics are 'average_tickets_created', 'average_tickets_created_same_day', 'created_tickets', 'assigned_tickets', or 'closed_tickets'.

interval

string

It returns the data based on the interval you set, it could be either 'hour', 'day', 'week', 'month', or 'year'.

start_date

string

required

Defaults to 2024-01-01T00%3A00%3A00%2B01%3A00

The start date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with end_date.

end_date

string

required

Defaults to 2024-01-05T00%3A00%3A00%2B01%3A00

The end date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with start_date.

team_ids[]

array of int32s

You can filter the result based on the provided team ids.

team_ids[]

channel_ids[]

array of int32s

You can filter the result based on the provided channel ids.

channel_ids[]

label_ids[]

array of int32s

You can filter the result based on the provided label ids.

label_ids[]

direction

string

You can filter the result based on the provided direction which could be either 'INBOUND' or 'OUTBOUND'.

Response

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Response

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