Get reporting histograms

get

https://app.trengo.com/api/v2/reporting/histograms

This endpoint returns histograms that could be used in charts on reporting systems.

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The "DATE" fields have to be provided in ISO 8601 JSON encoded format, like this:

2024-01-01T00%3A00%3A00%2B01%3A00

These metrics are optional so you can only pass the ones that you need.

Query Params

metric

string

required

This specifies the metric that you're trying to get the histogram for. Accepted metrics are 'average_tickets_created', 'average_tickets_created_same_day', 'created_tickets', 'assigned_tickets', or 'closed_tickets'.

interval

string

It returns the data based on the interval you set, it could be either 'hour', 'day', 'week', 'month', or 'year'.

start_date

string

required

Defaults to 2024-01-01T00%3A00%3A00%2B01%3A00

The start date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with end_date.

end_date

string

required

Defaults to 2024-01-05T00%3A00%3A00%2B01%3A00

The end date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with start_date.

team_ids[]

array of int32s

You can filter the result based on the provided team ids.

team_ids[]

channel_ids[]

array of int32s

You can filter the result based on the provided channel ids.

channel_ids[]

label_ids[]

array of int32s

You can filter the result based on the provided label ids.

label_ids[]

direction

string

You can filter the result based on the provided direction which could be either 'INBOUND' or 'OUTBOUND'.

Response

200200