Import text message

post

https://app.trengo.com/api/v2/message_import/text_message

This endpoint is rate limited to 60 per minute

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Body Params

channel_id

int32

required

The channel_id (for now only SMS or WhatsApp channels are supported). Needs access to channel

ticket_id

int32

ticket_id, which will be used to thread messages, otherwise contact_id will be used

ticket_status

string

required

The ticket status if a new ticket is created with this imported message. Either 'OPEN' or 'CLOSED'.

body

string

required

string (max 65000 chars)

type

string

required

Either 'INBOUND', 'OUTBOUND' or 'NOTE'

user_id

int32

The user_id, required when the message type is OUTBOUND

phone

string

Required if first message in ticket (if ticket_id is null) or type is 'INBOUND', Eg: "+31xxxxxxxxx"

is_auto_reply

boolean

Defaults to false

Either true or false

sent_at

date

required

Must be in the past, ISO 8601 format e.g. 2020-01-01T10:11:12+01:00

message_read

boolean

Defaults to true

Marks the imported message as read or unread based on the boolean value.

attachment

file

Attachment file per request. Since email attachments and chat attachments work differently, we can import one attachment per request.

trigger_workflows

boolean

When set to true and message is of type INBOUND, Journey automations with trigger Message Received will be triggered.

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