Import email message

post

https://app.trengo.com/api/v2/message_import/email_message

This endpoint is rate limited to 60 per minute

Recent Requests

Time	Status	User Agent
Retrieving recent requests…

Loading…

Body Params

channel_id

int32

required

The channel_id (for now only Email channels are supported). Needs access to channel

ticket_id

int32

ticket_id, which will be used to thread messages, otherwise contact_id will be used

ticket_status

string

required

The ticket status if a new ticket is created with this imported message. Either 'OPEN' or 'CLOSED'.

body

string

required

string (max 65000 chars) which could contain html tags. For inline attachments we request you to upload the attachments Eg: in img tag "src="DIRECT_FILE_UPLOAD.png"

type

string

required

Either 'INBOUND', 'OUTBOUND' or 'NOTE'

user_id

int32

The user_id, required when the message type is OUTBOUND

message_identifier

string

required

Unique identifier of an email message.

is_auto_reply

boolean

Either true or false

sent_at

date

required

Must be in the past, ISO 8601 format e.g. 2020-01-01T10:11:12+01:00

message_read

boolean

Defaults to true

Determines if the imported message is read or unread. By default it is set to true.

subject

string

Subject of email which could be empty

attachment

array

Array of attachment files. The number of attachments is 5 files and 20MB per request.

attachment

from

string

required

The email which is sending the message from that must be a valid email address.

array of strings

The emails which are sending the message to that must be a valid email addresses.

array of strings

The emails which are sending the message to as CC that must be a valid email addresses.

bcc

array of strings

The emails which are sending the message to as BCC that must be a valid email addresses.

bcc

trigger_workflows

boolean

When set to true and message is of type INBOUND, Journey automations with trigger Email Received will be triggered.

Responses

200200

400400