Get reporting metrics

get

https://app.trengo.com/api/v2/reporting/metrics

This API returns the metrics for "New Tickets", "Assigned Tickets", "Average Total Resolution Time", and "Average First Response Time".

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Query Params

metric[]

array of strings

required

The metrics that you'd like to receive in the response. The available metrics are 'new_tickets', 'assigned_tickets', 'average_total_resolution_time', 'average_first_response_time', 'created_tickets', 'closed_tickets', or 'reopened_tickets'.

metric[]*

start_date

string

Defaults to 2024-01-01T00%3A00%3A00%2B01%3A00

The start date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with end_date.

end_date

string

Defaults to 2024-01-05T00%3A00%3A00%2B01%3A00

The end date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with start_date.

team_ids[]

array of int32s

You can filter the result based on the provided team ids.

team_ids[]

channel_ids[]

array of int32s

You can filter the result based on the provided channel ids.

channel_ids[]

label_ids[]

array of int32s

You can filter the result based on the provided label ids.

label_ids[]

direction

string

You can filter the result based on the provided direction which could be either 'INBOUND' or 'OUTBOUND'.

Response

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Response

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application/json

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