BETA - Get reporting metrics

This API returns the metrics for "New Tickets", "Assigned Tickets", "Average Total Resolution Time", and "Average First Response Time".


"New Tickets" -> is the all-time tickets "OPEN" tickets count.

"Assigned Tickets" -> is the all-time "ASSIGNED" tickets count.

"Average Total Resolution Time" -> is the average of the last 4 weeks' "Total Resolution Time".

"Average First Response Time" -> is the average of the last 4 weeks' "First Response Time".


The "DATE" fields have to be provided in ISO 8601 JSON encoded format, like this:

2024-01-01T00%3A00%3A00%2B01%3A00


These metrics are optional so you can only pass the ones that you need.


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