get https://app.trengo.com/api/v2/reporting/metrics
This API returns the metrics for "New Tickets", "Assigned Tickets", "Average Total Resolution Time", and "Average First Response Time".
"New Tickets" -> is the all-time tickets "OPEN" tickets count.
"Assigned Tickets" -> is the all-time "ASSIGNED" tickets count.
"Average Total Resolution Time" -> is the average of the last 4 weeks' "Total Resolution Time".
"Average First Response Time" -> is the average of the last 4 weeks' "First Response Time".
The "DATE" fields have to be provided in ISO 8601 JSON encoded format, like this:
2024-01-01T00%3A00%3A00%2B01%3A00
These metrics are optional so you can only pass the ones that you need.