Agent performance reporting

get

https://app.trengo.com/api/v2/reporting/agent_performance

This API would give you the report of the performance of the agents' activities separated by users.

Recent Requests

Time	Status	User Agent
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The "DATE" fields have to be provided in ISO 8601 JSON encoded format, like this:

2024-01-01T00%3A00%3A00%2B01%3A00

These metrics are optional so you can only pass the ones that you need.

Query Params

page

int32

The result is paginated so you can specify the page that you're looking for by setting this parameter.

start_date

string

Defaults to 2024-01-01T00%3A00%3A00%2B01%3A00

The start date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with end_date.

end_date

string

Defaults to 2024-01-05T00%3A00%3A00%2B01%3A00

The end date that would apply on the data you're looking for, the acceptable format is ISO 8601. It has to be provided in combination with start_date.

team_ids[]

array of int32s

You can filter the result based on the provided team ids.

team_ids[]

channel_ids[]

array of int32s

You can filter the result based on the provided channel ids.

channel_ids[]

label_ids[]

array of int32s

You can filter the result based on the provided label ids.

label_ids[]

user_ids[]

array of int32s

You can filter the result based on the provided user ids.

user_ids[]

Response

200200