Custom fields

You are able to send attributes (custom_fields) to pre-fill the ticket or contact with information you already know about the user. For example, the email address and name from a user who is logged in into your dashboard.
Note: this feature only works for web chat channels on the widget.

Sending contact data

See the example below to send custom contact attributes. Note: the field_id must be an existing custom_field with the type contact.

window.Trengo = window.Trengo || {};
window.Trengo.contact_data = {
    email: '[email protected]',
    name: 'John Doe',
    custom_fields: [{
        field_id: 82736,
        value: 'Contact value A'
    }, {
        field_id: 18273,
        value: 'Contact value B'
    }]
};

Sending ticket data

See the snippet below for to send custom ticket attributes. Note: the field_id must be an existing custom_field with the type ticket.

window.Trengo = window.Trengo || {};
window.Trengo.ticket_data = {
    custom_fields: [{
        field_id: 182736,
        value: 'Ticket value A'
    }, {
        field_id: 718273,
        value: 'Ticket value B'
    }]
};

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Note: these attributes are only saved when the ticket is created.

Automatically enter browser language in custom ticket field

window.Trengo.ticket_data = {
    custom_fields: [{
        field_id: 98765, // Replace by custom ticket field id
        value: window.navigator.userLanguage || window.navigator.language
    }]
};

Tip! You could also create a rule with a condition on this custom ticket field to perform more actions like assigning to the correct team or sent a specific message


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