Configuring webhooks
Learn how to setup and configure webhooks
Webhooks can be configured via Settings > Apps & Integrations > Webhooks. You may also programmatically set a webhook via the Rest API. The list below describes the available webhook types and triggers.
| Type | Triggers |
|---|---|
| INBOUND | When an inbound message is received |
| OUTBOUND | When an outbound message is sent |
| NOTE | When an internal message is created |
| TICKET_LABEL_ADDED | When a label is added to a ticket |
| TICKET_LABEL_DELETED | When a label is removed from a ticket |
| TICKET_CREATED | When a ticket is created |
| TICKET_ASSIGNED | When a ticket is assigned to an agent |
| TICKET_CLOSED | When a ticket is closed |
| TICKET_MERGED | When a ticket is merged to another one |
| TICKET_REOPENED | When a ticket is reopened |
| TICKET_MARKED_AS_SPAM | When a ticket is marked as spam |
| TICKET_UNMARKED_AS_SPAM | When a ticket is unmarked as spam |
| VOICE_CALL_STARTED | When a voice call has started |
| VOICE_CALL_ENDED | When a voice call has ended |
| VOICE_CALL_RECORDED | When a voice call has been recorded |
| VOICE_CALL_MISSED | When a voice call is missed |
| VOICE_CALL_ROUTE_NUMBER | When an IVR action is sent |
| WHATSAPP_MESSAGE_DELIVERY_FAILED | When a Whatsapp message failed to deliver |
| WHATSAPP_MESSAGE_READ | When a Whatsapp message is read |
| FIRST_HUMAN_REPLY_TIME_CALCULATED | When first human reply time is calculated |
| CONTACT_CREATED | When a contact is created |
| CONTACT_UPDATED | When a contact is updated |
| CONTACT_DELETED | When a contact is deleted |
Updated 3 days ago